Case Study Deezer 1

How Deezer saved 200 agent hours each week & delivered joyful CX through instant support

High volumes of casual contacts? No problem. With Ultimate’s automation solution taking on the workload of 5 agents (and providing instant first responses) leading music streaming service Deezer can keep its close-knit support team small by design.

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PROJECT RESULTS

80%

Increase in Organic Traffic

50K

More Visitors Per Month

3K+

App Downloads

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